Job Summary

The Elite Job is seeking a polished, customer-focused, and detail-oriented VIP Lounge Attendant to join our high-performing team at Cape Town International Airport. As a VIP Lounge Attendant, you will be the face of a premium experience, providing elite-level service to discerning travelers. Your role will involve ensuring the lounge environment is immaculately presented, guests are warmly welcomed, and their every need is met with professionalism and care.

Key Responsibilities

• Greet VIP guests with a warm, courteous, and professional manner upon arrival.

• Provide personalized customer service, including food and beverage offerings, lounge tour, and amenity assistance.

• Maintain cleanliness, organization, and ambiance of the lounge at all times.

• Ensure all food and beverage stations are fully stocked, clean, and compliant with hygiene standards.

• Address guest requests, concerns, or complaints promptly and effectively.

• Coordinate with catering, housekeeping, and facility maintenance teams to uphold service standards.

• Monitor access to the lounge to ensure only eligible guests are admitted.

• Assist with documentation, flight information, and premium service coordination when necessary.

• Promote a luxurious and tranquil environment, representing the brands values and ethos.

Required Skills and Qualifications

• High School Diploma or equivalent; hospitality or customer service certification is an advantage.

• Fluent in English (written and spoken); proficiency in additional languages is a plus.

• Well-groomed, professional appearance and demeanor.

• Excellent interpersonal and communication skills.

• Strong attention to detail and time management.

• Ability to remain calm and composed in a fast-paced, high-pressure environment.

• Proficient in using computers and customer service software systems.

Experience

• Minimum of 1–2 years of experience in a hospitality, airline, or customer service role, preferably in a luxury or VIP setting.

• Prior experience in an airport or lounge environment is highly desirable.

Working Hours

• Flexible availability is essential, including early mornings, late evenings, weekends, and public holidays.

• Rotational shift-based schedule, aligned with flight schedules and lounge operating hours.

Knowledge, Skills, and Abilities

• Deep understanding of luxury service etiquette and standards.

• Knowledge of food safety, health, and hygiene practices.

• Strong multitasking and organizational skills.

• Ability to work both independently and collaboratively as part of a team.

• Empathetic and intuitive to the needs of high-end clientele.

Benefits

• Competitive salary with performance incentives.

• Free uniform and meals during shifts.

• Professional development and training opportunities.

• Access to airport parking or transport assistance.

• A supportive and vibrant team environment.

• The opportunity to work in a prestigious, fast-paced international setting.

Why Join The Elite Job

At The Elite Job, we are committed to excellence, elegance, and unmatched service delivery. We empower our staff to grow in a dynamic and international environment while delivering luxury experiences to our global clientele. If you are passionate about hospitality and want to be part of a team that values sophistication, integrity, and guest satisfaction, this is the perfect opportunity for you.

How to Apply

To apply, please send your updated CV along with a cover letter outlining your suitability for the role to us. Please include VIP Lounge Attendant – Cape Town in the subject line of your email. Only shortlisted candidates will be contacted for an interview.