Job Summary

Progressive Technology is looking for enthusiastic and tech-savvy professionals to join our dynamic Tech Call Center Support team, working from the comfort of your home. You will be the first point of contact for our international clients, providing world-class technical support and resolving issues efficiently. If you have strong communication skills and a passion for helping people through technical solutions, this is the ideal opportunity to advance your career in a global environment.

Key Responsibilities

• Handle inbound calls, emails, and chat queries from international clients with professionalism and accuracy.

• Provide first-level technical support for software, hardware, and network-related issues.

• Diagnose, troubleshoot, and resolve customer issues or escalate as needed.

• Document client interactions, solutions, and follow-up actions using CRM tools.

• Collaborate with internal teams to ensure swift resolution of customer concerns.

• Maintain high standards of customer satisfaction and adhere to service-level agreements (SLAs).

• Keep updated with product knowledge, processes, and policies.

• Work within defined schedules and follow shift protocols diligently.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong technical aptitude with knowledge of Windows/Mac OS, networking basics, and commonly used software.

• Ability to multitask and work under pressure in a fast-paced environment.

• Customer-first mindset with excellent problem-solving capabilities.

• Familiarity with helpdesk tools like Zendesk, Freshdesk, or similar platforms is a plus.

Experience

• Minimum: 1 year of experience in a call center or tech support role (international voice process preferred).

• Freshers with relevant technical training or certifications and excellent communication skills may also apply.

Working Hours

• Rotational shifts including night shifts (US/UK time zones).

• 5-day work week with 2 rotational offs.

• Must be flexible to work weekends and public holidays if required.

Knowledge, Skills, and Abilities

• Understanding of basic IT systems, cloud-based tools, and troubleshooting methods.

• Empathy, patience, and resilience when handling challenging client situations.

• Ability to learn quickly and adapt to new tools and technology.

• Strong organizational and time management skills.

• Self-motivated and disciplined to work effectively in a remote environment.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home flexibility with all necessary tech setup provided.

• Health insurance coverage for employees.

• Paid time off, sick leave, and holiday pay.

• Career development programs and internal growth opportunities.

• Exposure to international client handling and global work culture.

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering people through innovation. Join a team that values your voice, invests in your professional development, and supports a healthy work-life balance. Whether you are just starting out or looking to elevate your career, we provide the platform, mentorship, and resources to help you thrive.

How to Apply

Ready to take the next step?
Send your updated resume to us with the subject line: Application for Tech Call Center Support – WFH.
Shortlisted candidates will be contacted for an initial screening followed by virtual interviews.