<h2>What You Can Expect:</h2> <p>Common Room is an AI platform that equips teams with agents powered by comprehensive buyer intelligence, consolidating signals into a dynamic, person-specific view. This enables teams to identify targets, craft tailored messages, and determine optimal engagement timing.</p> <p>In this role, you will act as a product expert and trusted advisor, transforming client needs into actionable solutions. Partnering with Account Executives, you’ll conduct detailed discovery of goals, technical needs, data, and success metrics.</p> <p>You’ll also collaborate with post-sales teams to ensure seamless transitions. This role suits individuals who prioritize solutions, embrace continuous learning, and focus on driving impactful customer outcomes.</p> <p> </p> <h2>About the Team:</h2> <p>The Solutions Engineering team collaborates with Sales, Product, and Customer Success to assist customers in understanding, evaluating, and adopting Zoom's platform, including Common Room.</p> <p>Team members bring advanced technical knowledge and a consultative mindset to conduct product demonstrations, design solutions, and guide customers through detailed evaluations for optimal alignment.</p> <p>This group values curiosity, teamwork, and translating innovative technology into impactful business results.</p> <h2>Key Responsibilities:</h2> <ul> <li>Serving as the product specialist and reliable technical advisor during the entire sales cycle.</li> <li>Translating customer challenges into concise, outcome-focused solution designs aligning effectively with Common Room's available capabilities.</li> <li>Leading tailored demonstrations, in-depth technical explorations, and pilot initiatives to confirm alignment with requirements and demonstrate value effectively.</li> <li>Designing solution approaches that include data ingestion, enrichment, identity resolution, automation, and system integrations.</li> <li>Aligning stakeholders on what Common Room will address and clarifying limitations, establishing clear expectations before agreements are finalized.</li> <li>Bringing customer insights and field input to Product and Engineering leadership to shape the roadmap, positioning, and sales strategies.</li> </ul> <h2>What We're Looking For:</h2> <ul> <li>2–4+ years of experience in Solutions Consulting, Sales Engineering, or Technical Pre-Sales within B2B SaaS, impacting revenue through POCs, pilots, or evaluations.</li> <li>Ability to support intricate, multi-stakeholder agreements within growth, commercial, or mid-market sectors without compromising efficiency or collaboration.</li> <li>Demonstrate expertise in contemporary CRM platforms and related ecosystems, such as Salesforce and HubSpot, while addressing integrations, APIs, webhooks, JSON, and system compatibility.</li> <li>Translate technical details into clear business value for non-technical audiences and lead technical discussions with practitioners, operators, and executives effectively.</li> <li>Bring organization, proactivity, and adaptability to manage multiple deals effectively, maintaining resilience when complexities arise, requirements change, or timelines shift.</li> </ul> <p> </p> <p> </p>