Job Summary

Cigna, a global leader in health services and insurance, is seeking a highly motivated and empathetic Remote Insurance Customer Support Executive to join our dynamic team. This role is critical in supporting our mission to improve the health, well-being, and peace of mind of those we serve. As a Customer Support Executive, you will be the first point of contact for our valued customers, providing exceptional service and support related to insurance policies, claims, and inquiries—all from the comfort of your home.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and chats regarding insurance products, claims, billing, and policy updates.
• Resolve customer inquiries with efficiency, empathy, and a solutions-focused mindset.
• Accurately document customer interactions and follow up on outstanding issues.
• Educate customers on available insurance products, benefits, and processes.
• Collaborate closely with internal teams such as Claims, Underwriting, and Account Management to ensure a seamless customer experience.
• Meet and exceed key performance indicators (KPIs) related to customer satisfaction, resolution time, and quality standards.
• Proactively identify customer needs and recommend tailored solutions.
• Stay up-to-date with company policies, compliance requirements, and industry best practices.

Required Skills and Qualifications

• Bachelors degree or equivalent work experience in customer service, insurance, or a related field.
• Exceptional communication skills, both verbal and written.
• Strong problem-solving skills with the ability to think quickly and offer effective solutions.
• Tech-savvy with proficiency in CRM systems, Microsoft Office Suite, and virtual communication tools.
• Ability to multitask and work effectively in a fast-paced, high-volume environment.
• Strong attention to detail and organizational skills.

Experience

• Minimum of 2 years of customer service or insurance industry experience, preferably in a remote or contact center environment.
• Previous experience handling health, life, or general insurance products is highly desirable.
• Familiarity with insurance claims processes and regulatory requirements is a plus.

Working Hours

• Full-time, 40 hours per week.
• Flexible scheduling with availability to work between 8 AM and 8 PM EST (Monday to Friday), with occasional weekend or evening shifts based on business needs.

Knowledge, Skills, and Abilities

• In-depth understanding of insurance principles and customer service best practices.
• Empathy and active listening skills to support clients during potentially sensitive or stressful situations.
• Ability to maintain confidentiality and adhere to data privacy regulations.
• Adaptability and resilience to handle a variety of customer interactions.
• Strong interpersonal skills and the ability to build rapport quickly.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and company holidays.
• Tuition reimbursement and professional development opportunities.
• Employee wellness programs and mental health support.
• Work-from-home flexibility and necessary equipment provided.

Why Join Cigna?

At Cigna, you will be part of a purpose-driven organization that is committed to improving the health and well-being of millions of people worldwide. We foster a collaborative and inclusive culture where innovation, integrity, and diversity are at the heart of everything we do. If you are passionate about making a difference, advancing your career, and working remotely with a world-class team, Cigna is the place for you.

How to Apply

Ready to make an impact? Please submit your updated resume and a brief cover letter explaining your interest in the role via our official Cigna Careers portal. Qualified candidates will be contacted for the next steps in the hiring process.