Position Description & Qualifications


As a Full Time Junior level Benefits Specialist, you will answer incoming calls and emails from customers about administrative actions, including educating and advising callers on their military benefits and resources available to them and their families.


This position is contingent upon your ability to maintain/transfer an active NACI clearance.


_This position is 100% Remote in the National Capital Region._


In this role, you will:


+ Identify and coordinate advocacy on behalf of Veterans, Active and reserve service members, or their Family members in a particular subject area (e.g., Military benefits).

+ Determines the nature of the inquiry to provide accurate and concise answers.

+ Provides information requested or refers the client to appropriate military or community resources.

+ Provides prompt and empathetic communication with the customer via phone, and email.

+ Become familiar with the Benefits Library at the MyArmyBenefits or MyAirForceBenefits websites.

+ Respond to complex questions that require detailed research and understanding of Department of Defense (DOD) and Veteran Affairs (VA) policies and regulations.

+ Documents all client interactions in a customer relationship management (CRM) program and provides researched, documented answers to callers and anyone requesting questions about military benefits.

+ If applicable, be involved in facilitating retirement estimate calculations utilizing related software.


To be successful in this role, you will have:


+ A U.S. citizenship.

+ A NACI submittal with favorable adjudication.

+ A Bachelor's degree required.

+ A minimum three (3) years of experience administering benefits programs.

+ An excellent verbal and written communication skills.

+ A strong understanding of the Veteran Affairs benefits and compensation programs.

+ Good analytical and problem-solving skills.

+ An excellent time management skills with a proven ability to meet deadlines.

+ The ability to be an active listener who can adapt to caller persona and adjust approach/explanations accordingly.

+ To be proficient with Microsoft Office Suite or related software.

+ Customer Service experience.

+ To work self-sufficiently and productively.

+ Experience with Military Benefits is a plus.

+ To provide own internet service and cell phone.

+ To be available during these work hours: 0800-1700 ET.


If you are interested in supporting and working with our personnel across the globe on a passionate, talented, and diverse Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!


Company Overview


Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.


To review Serco benefits please visit: . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.


Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.


Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .


Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


Pay Transparency


Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.


Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):


+ Medical, dental, and vision insurance

+ Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

+ 401(k) plan that includes employer matching funds

+ Tuition reimbursement program

+ Life insurance and disability coverage

+ Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

+ Birth, adoption, parental leave benefits

+ Employee Assistance Plan


To review all Serco benefits please visit: .


Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .
Remote

Benefits:
Paid Sick Days, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Work From Home, Life Insurance

Skills:
Adjudication, Cellular Telephone, Communication Skills, Compensation and Benefits, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Employee Assistance Plan, Federal Government, Intelligence Community, Internet/Online Service, Local Government, Microsoft Office, Military, Presentation/Verbal Skills, Provincial Government, Regulations, Service Delivery, State Government, Telephone Skills, Time Management, United States Citizen, United States Department of Defense (DoD), United States Military, Veterans Benefits, Writing Skills

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Serco

Serco, Inc. is the North America division of Serco Group, plc, one of the world’s leading service companies. At Serco we serve every branch of the U.S. Military, federal, state and local governments, Canadian and provincial governments, as well as commercial customers. We are a leading provider of professional, technology, engineering, trades, and management services, and we support the public service areas of Defense, Citizen Services, and Transportation.

Headquartered in Herndon, Virginia, Serco has over 9,000 employees working at over 100 sites across the U.S. and Canada. Serco is a business where people and values matter. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. Put simply, Serco is a place you can count on. We embody a holistic approach to wellbeing and offer our employees a suite of benefits that enable you to achieve your physical, emotional, financial, social, community and career goals.

Serco is a place where you can make a difference because every contribution matters. So while your place at Serco may vary depending on your role, we know you will find your place here. You are invited to come discover your place in our world.

Company Size:
5,000 to 9,999 employees

Industry:
Other/Not Classified

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