Job Summary

The Elite Job is currently seeking passionate, energetic, and customer-oriented individuals to join our team as Ground Staff at OR Tambo International Airport in Johannesburg. This position plays a critical role in ensuring the safe, efficient, and smooth functioning of ground operations. You will be the face of the airport, providing outstanding service to passengers while supporting various operational procedures essential for flight preparation and customer assistance.

Key Responsibilities

• Welcome and assist passengers at the check-in counters, boarding gates, and arrival terminals.

• Provide accurate information regarding flight schedules, gate changes, and airport facilities.

• Handle baggage processing, tagging, and claim-related concerns.

• Support security procedures, including identity verification and baggage screening.

• Escort and assist unaccompanied minors, VIP passengers, and individuals with special needs.

• Coordinate with airline crew and other departments to ensure timely and efficient turnaround of flights.

• Manage ticketing and reservations using airline systems.

• Address passenger inquiries, complaints, and service issues in a professional manner.

• Ensure compliance with safety and security protocols established by the airport and aviation authorities.

Required Skills and Qualifications

• Matric Certificate (Grade 12) or equivalent.

• Excellent verbal and written communication skills in English.

• Good interpersonal and customer service skills.

• Professional appearance and demeanor.

• Basic computer literacy and ability to operate ticketing and baggage systems.

• Ability to multitask and remain calm under pressure.

Experience

• Prior experience in a customer service or hospitality role is highly desirable.

• Experience in the aviation industry or airport operations will be an advantage.

• Training will be provided for suitable candidates without direct airport experience.

Working Hours

• Must be flexible to work on a rotating shift schedule, including weekends, public holidays, early mornings, and night shifts.

• Full-time position with varying hours depending on flight schedules and operational needs.

Knowledge, Skills and Abilities

• Knowledge of airport and airline procedures (preferred but not required).

• Ability to work in a high-pressure, fast-paced environment.

• Strong sense of responsibility and teamwork.

• Attention to detail and problem-solving ability.

• Cultural awareness and sensitivity to passengers from diverse backgrounds.

Benefits

• Competitive salary with opportunity for growth.

• Uniform and on-site staff facilities.

• Comprehensive training and development programs.

• Employee travel discounts (where applicable).

• Health and wellness support initiatives.

• Performance-based incentives and recognition programs.

Why Join The Elite Job?

At The Elite Job, we believe in empowering individuals to grow in their careers while making a meaningful impact on peoples journeys. As part of our team at OR Tambo International Airport, you will join a passionate group of professionals who are committed to excellence, service, and operational efficiency. If you are looking for a career where every day brings a new challenge and an opportunity to make someones day better, this is the place for you.

How to Apply

To apply for the Ground Staff position, please submit your updated CV and a brief cover letter explaining why you are the ideal candidate to us.
Subject line: Application – Ground Staff – OR Tambo

Shortlisted candidates will be contacted for interviews. Only applicants residing in or willing to relocate to Johannesburg will be considered.