Job Summary

Flipkart, Indias leading e-commerce platform, is actively hiring for Non-Voice Process Associates to join our dynamic support team. This is an exciting work-from-home opportunity for individuals looking to start or grow their career in customer service without voice-based interactions. The role is ideal for freshers and experienced professionals alike who possess excellent written communication skills and can deliver efficient customer support through email, chat, and ticketing systems.

Key Responsibilities

• Handle customer queries and complaints via chat, email, and online support systems.

• Ensure customer satisfaction by providing timely and accurate responses.

• Document customer interactions and log information into the system with clarity.

• Collaborate with internal teams to escalate unresolved issues.

• Follow company protocols and standard operating procedures to deliver consistent service.

• Maintain high productivity standards and meet performance targets.

Required Skills and Qualifications

• Excellent written communication skills in English.

• Strong typing skills (minimum 30 WPM with 90% accuracy).

• Basic understanding of customer service practices.

• Ability to multi-task and manage time effectively in a remote setting.

• Familiarity with computers, the internet, and Microsoft Office tools.

• Self-motivated and able to work independently.

Experience

• Freshers are welcome to apply.

• Prior experience in chat or email support, e-commerce support, or back-office operations is a plus.

Working Hours

• Flexible shift options available:

  • Morning, Afternoon, and Night shifts

  • Rotational shifts (including weekends and public holidays based on team requirement)

• Part-time and full-time slots available.

Knowledge, Skills, and Abilities

• Strong problem-solving skills with a customer-first attitude.

• Familiarity with ticketing tools or CRM platforms is advantageous.

• Ability to adapt quickly to new tools, systems, and workflows.

• High attention to detail and organizational skills.

• Capacity to work under pressure and meet deadlines.

Benefits

• Work from the comfort of your home

• Flexible shift timings to suit your schedule

• Competitive salary with performance-based incentives

• Paid training and onboarding support

• Health and wellness support programs

• Career growth opportunities within Flipkart

• Internet and equipment reimbursement as per company policy

Why Join Flipkart?

At Flipkart, you will be part of a culture that values innovation, integrity, and inclusion. You will gain access to a diverse work environment where learning never stops. Whether you are starting your first job or looking for a flexible setup, Flipkart offers you the chance to build a career from home with Indias top e-commerce brand.

How to Apply

Interested candidates can apply by submitting their updated resume and a short cover letter to the Flipkart careers page or via the application link provided in the job posting.
Application Link: https://www.flipkartcareers.com (for illustration purposes; check the actual site for current openings)
Shortlisted candidates will be contacted for a brief online assessment and virtual interview.