Cybersecurity Staff Analyst | Incident & Problem Management (Remote)

Other Jobs To Apply

No other job posts for this day.

Position Purpose:

The objective of Incident/Problem Management is to drive incident lifecycle management in order to reduce the velocity of incidents and mean time to resolution, while increasing overall security of the environment through infrastructure and application hardening.


  • Facilitate security incidents to a prompt resolution
  • Identify opportunities to improve overall lifecycle management of products
  • Eliminate or reduce the impact of service outages and problems within The Home Depot
  • Coordinate and ensure major events are well-communicated and are driven to completion
  • Real-time monitoring and notifications of high-profile events
  • Instant action on adverse effects

Preferred qualifications

  • Experience in Incident, Problem, or Change management
  • Experience in ITIL V4 Foundation
  • Excellent communication skills
  • Ability to de-escalate and lead situations
  • Knowledge of IT systems and purpose


Responsibilities

§ Respond to incident engagements

§ Familiar with ITIL v4 Foundation

§ Base knowledge of IT systems and purpose

§ Scope and document all incidents with appropriate parameters

§ Manage incidents to service restoration including validation

§ Follow escalation process

§ Create and assign problem records, when appropriate

§ Document root cause and no-repeat plans for all assigned problem records

§ Follow up on problem tasks to completion.

§ Ensure end-users follow emergency break/fix process for change compliance

§ Facilitate activities involved in the event management process


Key Responsibilities:

  • 100% Deliver Execution, Plans & Aligns, Develop Others - Oversee multiple projects simultaneously; Strategic partner to align solutions to customers expectations Communicate to various levels of business partners; Collaborate with stakeholders, business partners, colleagues, developers and others to deliver high quality solutions; Partner cross-functionally to define assess, communicate, implement, train and change management of projects; Lead, mentor and provide guidance to team members and partners; Serve as SME and perform research/analysis within assigned projects


Direct Manager/Direct Reports:

  • This position typically reports to Manager or Sr. Manager
  • This position has 0 Direct Reports


Travel Requirements:

  • No travel required.


Physical Requirements:

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.


Working Conditions:

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


Minimum Qualifications:

  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.


Preferred Qualifications:

  • 2+ years of previous leadership experience


Minimum Education:

  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.


Minimum Years of Work Experience:

  • 8


Competencies:

  • Action Oriented
  • Collaborates
  • Drives Engagement
  • Communicates Effectively
  • Customer Focus
  • Drives Results
  • Manages Conflict

Back to blog

Other Jobs To Apply

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Remote Typing Jobs No Experience

Start ASAP | No Experience Needed | Remote Work From Home Opportunity

Entry-Level Data Entry Clerk - Part-Time / Full-Time (Remote)

Operations Manager - Santa Clarita, CA

RN Externship Summer 2018

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Cashier Assistant (Front End)

Full Time Sales Professional - Las Vegas Caesars Palace

Remote Sales Advisor

Remote Registered Nurse (Remote Patient Monitoring & Chronic Care Management)

amazon warehouse associate $15+/ Hour (Sign on Bonus)!

Certified Pharmacy Technician, Amazon Pharmacy

Start ASAP | No Experience Needed | Remote Work From Home Opportunity

Amazon Fulfillment Associate

Product Tester USA Based

Mom's Spaghetti Cook/Cashier

Entry-Level Data Entry Clerk (Remote)$45 per Hour

Remote Data Entry Clerk - Part Time - (Remote)

Product Specialist [3rd shift - 11p-8a] - REMOTE

Warehouse Associate - Loader/Unloader - 2nd Shift

REMOTE Client Representative – Work From Anywhere

United Airlines Reservations Representative (Remote)

Warehouse Lead - Outbound (Shipping)

Forklift Driver

Now Hiring: School Cafeteria Workers - Arlington, TX

Part-Time Center Associate 7462

Night Warehouse Associate (Entry Level)

Cashier Assistant (Front End) - Full-time / Part-time

Remote Service Desk Analyst or IT Technical Support Analyst

Area Maintenance Manager

Dallas Open Interviews | Call Center Representative | Hiring Immediately

Virtual Reader Services - Atlanta, GA

amazon warehouse associate $15+/ Hour (Sign on Bonus)!

Delivery Station Warehouse Associate

Delivery Driver (Amazon DSP)

flex driver

Retail Cashier/Customer Service

Food Service Assistant

EHS Specialist

Email Chat Support Jobs - No Prior Experience Required, Earn $25-$35 an Hour

Software Development Engineer, Prime Video on Fire TV

Part Time Customer Service Representative/Call Center Rep (Remote)

Dock Associate in Tracy, California ($20.00)

Clinical Quality PM, One Medical Senior Health

Weekend Remote Chat Support Jobs – Work Saturdays & Sundays Only | $25–$35/hr

Remote Customer Service Representative - Call Center | Kansas

Warehouse/Distribution: FT Order Filler/Associate/Fulfillment

Sr. Product Manager, Virtual Private Cloud, VPC

Airport Passenger Service Supervisor - JFK-AeroMex

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...