Qatar Airways is one of the world leading airlines, known for its exceptional service and commitment to excellence. Operating in over 160 destinations worldwide, Qatar Airways is dedicated to providing customers with unparalleled travel experiences.

Job Title: Customer Services Supervisor - Accra Contact Center

Job Summary:As a Customer Services Supervisor at the Accra Contact Center of Qatar Airways, you will be responsible for leading and motivating a team to deliver exceptional customer service. You will oversee the day-to-day operations of the contact center, ensuring that customer inquiries and issues are resolved promptly and efficiently.

Key Responsibilities:

• Supervise and mentor a team of customer service agents, providing guidance and support as needed.
• Monitor and evaluate the performance of customer service representatives, providing feedback and coaching to improve service levels.
• Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner.
• Collaborate with other departments to ensure seamless coordination and communication.
• Implement and enforce company policies and procedures to maintain high standards of customer service.
• Generate reports and analyze data to identify trends and areas for improvement.
• Participate in training and development programs to enhance team performance and productivity.

Required Skills and Qualifications:

• Bachelor degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 3 years of experience in a customer service supervisory role, preferably in the airline industry.
• Excellent leadership and communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office applications.

Experience:

• Minimum of 3 years of experience in a customer service supervisory role.

Working Hours:

• Standard office hours with flexibility required to meet operational needs.

Knowledge, Skills, and Abilities:

• In-depth knowledge of customer service principles and practices.
• Ability to lead and motivate a team to achieve goals and targets.
• Strong interpersonal skills and the ability to build rapport with customers and colleagues.
• Proficiency in English; additional languages are a plus.
• Familiarity with contact center technologies and systems.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Travel privileges with Qatar Airways.
• Health and wellness programs.

Why Join Qatar Airways:Joining Qatar Airways means being part of a dynamic and innovative team dedicated to excellence in the airline industry. You will have the opportunity to work for a world-renowned brand and contribute to delivering exceptional customer experiences.

How to Apply:Interested candidates can apply online through the Qatar Airways careers portal.