Boutique Manager

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Role Overview

A Chloé Boutique Manager is the first ambassador of the Maison, in charge of welcoming every guest into the Chloé family. A leader to their team, the Chloé Boutique Manager is the owner of their boutique’s business.

A Client Champion

  • Leads the team to initiate and develop long-term relationships with clients
  • Sets up and monitors CRM targets for boutique and per stylists and implements all actions to reach them
  • Coordinates contact campaigns and supervises use of all CRM tools
  • Supervises client database, and, in particular, knows VIC clients of the store
  • Proactively proposes activities to meet/exceed clients’ expectations

An Omnichannel Business Owner

  • Leads by example and supervises sales on the floor to improve business performance and customer service
  • Ensures full engagement of the team with omnichannel services offered by the Maison
  • Creates monthly/quarterly/yearly action plan to improve business in line with Maison strategy and adjusts based on performance analysis
  • sets up and monitors retail targets for boutique and per stylists
  • actively participates in commercial activities and proactively proposes new ideas to improve business
  • Is aware of local trading environment and competitors ‘activities

A Team Leader

  • Organizes energizing team briefings and ensures consistently high level of motivation
  • Performs individual Monthly and yearly performance assessment with all team members
  • Shadows sales on the floor to coach the team, identifies training needs, implements training, and leads individual development plan with consistent follow-up
  • Leads all Recruitment and induction of team and ensures successful coordination with HR department
  • Leads by exemplarity, ensures good team spirit, and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact
  • Is an active member of Store Managers community: shares best practices, asks, and provides support
  • Is able to work open availability including nights, weekends, and holidays

An Operations Excellence Supervisor

  • Supervises impeccable boutique environment
  • Proactively liaises with operations or retail managers for repairs or to suggest improvements in operations, processes or more globally on boutique environment
  • Ensures implementation of all guidelines related to store, BOH management and sustainability
  • Manages payroll, expenses, and stock management
  • Oversees compliance of established Richemont policies and standards
  • Ability to lift at least 20lbs as needed

Qualifications

  • At least 5+ years of retail management experience with a specific focus on concession business management
  • Min 10 years of experience in luxury retail
  • Operationally strong, able to translate strategies into operational plans
  • Strong entrepreneurial spirit, leadership skills and sales skills
  • Team player with good interpersonal competences and empathy
  • Excellent communicator who is passionate in building relationship and networking, with strong social skills
  • Ability to positively lead, coach and develop talents / team members from different backgrounds
  • Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
  • Strong sense for client satisfaction, luxury experience, etiquette, and human behavior

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...