<p style="text-align: right;">Open until filled</p><p id="isPasted" style="text-align: center;"><strong><u>Airport Customer Relations Coordinator - Colorado Springs Airport</u></strong></p><p style="margin: 8px 0px 4px; color: inherit; font-style: normal; text-align: center; text-indent: 0px;" id="isPasted">In this position, you will coordinate and manage customer service programs and hospitality initiatives at the Colorado Springs Airport. You’ll oversee passenger experience programs, supervise customer service staff and volunteers, and support public relations efforts. This is a dynamic role ideal for someone with a passion for hospitality, customer service, event planning, and community engagement.</p><p style="margin: 8px 0px 4px; color: inherit; font-style: normal; text-align: center; text-indent: 0px;">The Airport Customer Relations Coordinator is responsible for enhancing the overall customer experience by leading customer service initiatives, volunteer engagement, public-facing passenger programs, and special events. This role ensures that travelers, visitors, and community partners receive exceptional service and a welcoming experience while representing the City of Colorado Springs Airport.</p><br><div style="text-align: center;" data-pasted="true"><strong style="color: inherit; font-style: normal; text-align: center; text-indent: 0px;"><em>*We encourage interested applicants to apply early, as applications will be reviewed as they are received. The position may close without prior notice once filled.*</em></strong></div><br><p data-pasted="true"><strong>Benefits Offered:</strong></p><ul type="disc" style="margin-bottom: 3pt;"><li>Medical, Dental, and Vision Insurance</li><li>PERA Retirement</li><li>Paid Time Off: Vacation, Sick, and Holidays</li><li>Employee Medical Clinic and Pharmacy</li><li>Wellness Programs, Fitness Classes and Gym Discounts</li><li>Medical Management Programs</li><li>Basic & Voluntary Life Insurance</li><li>Short & Long Term Disability</li><li>Long Term Care</li><li>HRA and Flexible Spending Accounts for Health and Dependent Care</li><li>Read more about our many benefits at this link: <a href="https://coloradosprings.gov/totalrewards" target="_blank" data-uw-rm-brl="PR" data-uw-original-href="https://coloradosprings.gov/totalrewards" data-uw-rm-ext-link="">https://coloradosprings.gov/totalrewards</a> </li></ul><p style="margin: 0in; text-align: center;"><strong>Pre-Employment Requirements: The selected candidate must pass (or have already passed) a fingerprint-based criminal history records check as required by the Transportation Security Administration.</strong></p><br><br><div style="text-align: center;"><img src="https://secure.neogov.com/images/AgencyImages/jobposting/2183/jobpostings/image/FLYCOS-GIF002-6 (002).jpg" data-id="null" data-name="FLYCOS-GIF002-6 (002).jpg" alt="Entrance of Colorado Springs Airport with American Flag blowing in wind" data-url="https://secure.neogov.com/images/AgencyImages/jobposting/2183/jobpostings/image/FLYCOS-GIF002-6 (002).jpg" style="width: 511px;" class="fr-fic fr-dii" data-uw-rm-alt-original="FLYCOS-GIF002-6 (002).jpg" data-uw-rm-alt="QU"></div><br><p style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;"><strong>Job Type:</strong> Full-time; Non-Exempt</p><p style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;"><strong>Work Schedule:</strong> Monday - Friday 8:00AM - 5:00PM; <span style="color:inherit;" id="isPasted">Schedule may vary due to event and/or airport operational needs</span><br><strong>Hourly Salary: </strong>$26.19 - $31.44 </p><p><strong><u>As an Airport Customer Relations Coordinator, you will:</u></strong></p><ul><li data-pasted="true">Plan and execute airport tours, special events, and airline inaugural flights, including passenger engagements, receptions, meetings, and seasonal/holiday celebrations.</li><li>Develop and implement recognition events for volunteers and ambassadors.</li><li>Support airport public relations and communications initiatives.</li><li>Assist the social media team with content creation from events and passenger engagement activities.</li><li>Collaborate with the airport communications team to ensure the website remains current and accurate for customer needs</li><li>Other duties as assigned</li></ul><strong>Coordinate and manage all aspects of customer service initiatives, including:</strong><ul><li>Digital welcome kiosks</li><li>Volunteer programs</li><li>AskFlyCOS email responses</li><li>Website updates and customer-facing information</li><li>ADA programs</li><li>Supervise and support volunteer ambassadors</li><li>Promotional items </li></ul><strong>Oversee public-facing programs such as:</strong><ul><li>Airport music program</li><li>Parking program</li><li>Volunteer and educational programs</li><li>Sunflower Program for Hidden Disabilities</li><li>Table at events </li></ul><strong id="isPasted">Learn more about this job by reviewing the class specification on the </strong><a href="https://www.governmentjobs.com/careers/cosprings/classspecs/1192664" target="_blank" rel="noopener noreferrer" data-uw-rm-brl="PR" data-uw-original-href="https://www.governmentjobs.com/careers/cosprings/classspecs/861230" data-uw-rm-ext-link="">City of Colorado Springs Class Specifications page</a><p><strong>We are looking for candidates who demonstrate:</strong></p><ul type="disc" style="margin-bottom: 3pt;"><li>Strong knowledge of airport services and hospitality industry standards.</li><li>Excellent customer service skills, with the ability to remain professional and effective under pressure.</li><li>Exceptional organizational, project management, and event planning abilities.</li><li>Strong interpersonal and written/oral communication skills.</li><li>Creativity and initiative in designing and implementing engaging passenger experiences.</li><li><span style="color: inherit; font-style: normal; text-align: left; text-indent: 0px;" data-pasted="true">Takes initiative, strong self-starter, able to work independently and collaborates well with a team.</span></li><li><span style="color: inherit; font-style: normal; text-align: left; text-indent: 0px;" data-pasted="true">Excels in a faced-paced environment with multitasking.</span></li></ul><br><div style="text-align: center;"><img src="https://secure.neogov.com/images/AgencyImages/jobposting/2183/jobpostings/image/Colorado Springs Airport FlyCOS Logo.png" data-id="null" data-name="Colorado Springs Airport FlyCOS Logo.png" alt="Colorado Springs Airport FlyCOS Logo" data-url="https://secure.neogov.com/images/AgencyImages/jobposting/2183/jobpostings/image/Colorado Springs Airport FlyCOS Logo.png" style="width: 360px;" class="fr-fic fr-dii" data-uw-rm-alt-original="Colorado Springs Airport FlyCOS Logo.png" data-uw-rm-alt="QU"></div><ul><li>Equivalent to the completion of the twelfth grade (high school diploma or GED).</li><li id="isPasted">Three (3) years of full-time experience in communications, event planning, customer service, or public engagement.</li></ul><p id="isPasted" style="text-align: left;"><em><u>Substitutions:</u></em><em> <strong>We value a diverse range of qualifications and experiences. </strong>Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education. </em><strong>We encourage all to apply!</strong></p><div style="text-align: left;" id="isPasted"><em>The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants. </em></div><ul><li id="isPasted">Experience in a customer-facing role within hospitality, tourism, or airport services.</li><li id="isPasted">Experience in event planning or hospitality management.</li><li id="isPasted">Experience with program membership</li></ul><p id="isPasted" style="text-align: center;"><strong>Please contact Katie McLaughlin at katie.mclaughlin@coloradosprings.gov for any questions about this position.  </strong></p><strong><strong style=" font-weight: 700; color:inherit; font-style: normal; text-align: start; text-indent: 0px;" id="isPasted">Physical Demands: </strong><span style="color:inherit; font-style: normal; font-weight: 400; text-align: start; text-indent: 0px;">Exerting up to 25 lbs. occasionally or negligible weights frequently; walking, standing, or sitting for over 30 minutes for event coordination and attendance. </span></strong><table border="1" style="color:inherit; font-style: normal; font-weight: 400; text-align: start; width: 100%;" id="isPasted"><tbody><tr><td valign="top" style="padding: 0px; width: 50%;"><strong style=" font-weight: 700;">Environmental Conditions</strong></td><td valign="top" style="padding: 0px; width: 50%;"><strong style=" font-weight: 700;">Frequency</strong></td></tr><tr><td valign="top" style="padding: 0px; width: 50%;">Primary Work Environment</td><td valign="top" style="padding: 0px; width: 50%;">Office Environment</td></tr><tr><td valign="top" style="padding: 0px; width: 50%;">Extreme Temperature</td><td valign="top" style="padding: 0px; width: 50%;">Never</td></tr><tr><td valign="top" style="padding: 0px; width: 50%;">Wetness and Humidity</td><td valign="top" style="padding: 0px; width: 50%;">Never</td></tr><tr><td valign="top" style="padding: 0px; width: 50%;">Respiratory Hazards</td><td valign="top" style="padding: 0px; width: 50%;">Never</td></tr><tr><td valign="top" style="padding: 0px; width: 50%;">Noise and Vibrations</td><td valign="top" style="padding: 0px; width: 50%;">Never</td></tr><tr><td valign="top" style="padding: 0px; width: 50%;">Physical Hazards</td><td valign="top" style="padding: 0px; width: 50%;">Never</td></tr><tr><td valign="top" style="padding: 0px; width: 50%;">Mechanical and/or Electrical Hazards</td><td valign="top" style="padding: 0px; width: 50%;">Never</td></tr><tr><td valign="top" style="padding: 0px; width: 50%;">Exposure to Communicable Diseases</td><td valign="top" style="padding: 0px; width: 50%;">Never</td></tr></tbody></table><strong style=" font-weight: 700; color:inherit; font-style: normal; text-align: start; text-indent: 0px;"> </strong><br><div style="text-align: center;"><em style=" color:inherit; font-weight: 400; text-align: start; text-indent: 0px;"><img src="https://secure.neogov.com/images/AgencyImages/jobposting/2183/jobpostings/image/20260105135749_Military Friendly Spouse Employer 2026 logo.png" data-id="null" data-name="20260105135749_Military Friendly Spouse Employer 2026 logo.png" alt="Military Friendly Spouse Employer 2026 logo" data-url="https://secure.neogov.com/images/AgencyImages/jobposting/2183/jobpostings/image/20260105135749_Military Friendly Spouse Employer 2026 logo.png" style="width: 255px;" class="fr-fic fr-dii" data-uw-rm-alt-original="20260105135749_Military Friendly Spouse Employer 2026 logo.png" data-uw-rm-alt="QU"><img src="https://secure.neogov.com/images/AgencyImages/jobposting/2183/jobpostings/image/20260105135414_Military Friendly 2026 logo.png" data-id="null" data-name="20260105135414_Military Friendly 2026 logo.png" alt="Military Friendly 2026 logo" data-url="https://secure.neogov.com/images/AgencyImages/jobposting/2183/jobpostings/image/20260105135414_Military Friendly 2026 logo.png" style="width: 267px;" class="fr-fic fr-dii" data-uw-rm-alt-original="20260105135414_Military Friendly 2026 logo.png" data-uw-rm-alt="QU"> </em></div>